Shipping costs & returns
|Germany, Great Britain, France, Italy, Switzerland, Belgium, Netherlands, Austria, Poland, Luxembourg, Monaco||Free shipping from 40€, otherwise 4.99€|
|Mayotte, Réunion, Guadeloupe, Martinique, Saint-Martin, French Guiana||Shipping costs 4.99€|
|Cyprus, Bulgaria, Hungary, Czech Republic, Denmark, Finland, Greece, Estonia, Ireland, Isle of man, Croatia, Latvia, Lithuania, Luxembourg, Malta, Portugal, Romania, Sweden, Slovakia, Slovenia, Spain, Andora, Lichtenstein, Norway, San Marino||Shipping costs 9.90€|
|Other countries in the world||Shipping costs 19.90€|
* Possible customs duties or local taxes must be paid by the recipient
The shipping costs and VAT depend on your place of residence and are therefore initially displayed in the shopping cart as flat-rate estimates. During the purchase process, these values are updated and finally displayed in the totals overview.
Our delivery times may vary. Once your order has been received, it usually takes 1-3 days for it to be processed by the shipping company
From the moment the package is ready to be shipped and you receive the shipping confirmation email, you can expect your package as follows:
|Germany and other European countries||2-4 days|
|France with overseas territories||up to 15 days|
|Other countries in the world||4 to 6 days|
* Without customs clearance time
If you still have not received shipping information after 10 days: please contact our customer service.
You have 14 days after you have taken possession of the goods to cancel your order if the goods are closed. You can find more information on this in our cancellation policy
Please note that we cannot cover the shipping costs already incurred or the costs of the return shipment. We ask you to pack the products securely so that no damage can occur during shipping.
Please send your order to the following address:
D- 31180 Giesen /Emmerke